Support
Write to support@tildeon.com. A person reads every message, usually within one business day. Please don't send lab reports by email to this address; add them in the app instead.
Common questions
How do I add a lab report?
Tap Add, then take a photo, choose a PDF or image, or forward the lab's email to your private address shown on that screen (also in Account → Lab email address). Check the values Tildeon found and tap Save.
Forwarded email didn't show up
Forward it from the same email address you use to sign in to Tildeon, with the report attached as a PDF or image (up to 5 files, 15 MB each). When it arrives, a yellow “New report to approve” banner appears in the app.
Where do the healthy ranges come from?
From US adult reference ranges on MedlinePlus (NIH) and other U.S. government health sites. If no government range exists for a test, we show the range printed by your lab and say so. See Progress → Healthy ranges in the app.
A value was read wrong
On the review screen before saving you can correct any value. If something still looks wrong, email us the name of the lab and the test (no need to attach the report).
I forgot my password
On the sign-in screen tap Forgot password?. We'll email you a 6-digit code to set a new one.
How do I delete my account?
In the app go to Account → Delete my account and data. Your reports, results, plans and profile are deleted from our servers. You can also email privacy@tildeon.com.